Privacy policy
This policy explains how Top Level Roofing & Building Solutions Ltd(“we”, “us”) collects and uses your personal information when you contact us or make an enquiry through this website. We are the data controller for the information you provide.
Who we are
Top Level Roofing & Building Solutions Ltd, company number 15765914, registered at 64 Alma Street, Luton, Bedfordshire, LU1 2PL. You can reach us by email at info@toplevelroofingandbuildingsolutions.co.uk or by phone on 01923 966149.
What we collect
When you use our enquiry or quote form, or contact us by phone or email, we collect:
- Your name
- Your email address and phone number
- The details of your enquiry, and any photo you choose to attach
We only collect the information you give us. We do not buy or scrape personal data from anywhere else.
How we handle your enquiry data
We use the details you submit only to respond to your enquiry, arrange a survey and provide a quote.
Lawful basis. We process this information on the basis of our legitimate interest in responding to your enquiry, and in order to take steps at your request to enter into a contract.
Who processes it. Your enquiry is handled by us and by our website provider, Digital Five, whose systems (including the email delivery service Postmark) deliver the enquiry to us and keep a secure archive copy so that no enquiry is lost. Digital Five processes this data on our behalf as our processor.
How long we keep it. We keep enquiry records for up to 24 months after our last contact with you, and longer where a job proceeds and we need the records for tax or warranty purposes. A copy is held in the Digital Five archive for operational and audit purposes for the same period.
Making a request. To ask what we hold, to correct it, or to have it deleted, email us at info@toplevelroofingandbuildingsolutions.co.uk.
Cookies and tracking
This website does not set advertising or analytics cookies. A single technical cookie may be used to keep the staging preview secure while the site is being built. If analytics or other tools are added later, this policy and a cookie notice will be updated to describe them and to ask for your consent where required.
Sharing your information
We do not sell your information. We share it only with the providers described above who help us deliver and store your enquiry, and only where the law requires it.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal data we hold about you
- Ask us to correct or delete it
- Object to or restrict how we use it
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk
Contact
For any question about this policy or your data, email info@toplevelroofingandbuildingsolutions.co.uk or call 01923 966149.